Complete BBB Checklist Before Contracting Pest Control

WALLINGFORD — As autumn approaches and unwanted critters begin to seek shelter indoors, the Connecticut Better Business Bureau recommends taking time to select a reputable pest control company. Consumers should obtain at least three estimates, verify companies with the BBB, and seek answers to the following questions when interviewing each company:

*Is the company licensed? Homeowners can check with the Connecticut state pesticide agency by calling 860-424-3369.

*What are the qualifications of the company’s technicians?

*Which chemicals will be used and for how long do you need to vacate the premise?

This is important to ensure that proper precautions are taken in protecting oneself from toxic exposure. The National Pesticide Information Center at 800-858-7378 is a reference for specific information about everything from rat poison to mosquito spray.

*Will the company provide a written inspection report, with an itemization of charges if a pest treatment is recommended?

*Does the company provide a written guarantee?

*Can the company provide a reference list of local customers?

*Does the company belong to a professional pest control industry association?

*Does the company have insurance?

Consumers should ask the salesperson to show proof on paper that the company carries general liability insurance, including insurance for property damage and workmen’s compensation insurance.

*Are guarantees provided for the work that is done?

If not, be skeptical. Homeowners should know in advance what steps they need to take to keep their service agreement in force.

If the exterminator offers only vague answers, consumers should be concerned. Infestation can be a very costly to repair as well as dangerous to one’s health, so it is important that consumers refer to www.ctbbb.org or call 203-269-2700, extension 2, to find a reliable company that meets their needs.