BBB_Warns Free Personal Computer Offers Not So Free

Ads for free personal computers (PCs) are popping up on the Internet and in newspapers across the country. The offers are sometimes tempting and some consumers are rushing to sign on the dotted line. But are these PCs really free? Although there are some legitimate offers, there are also some scams, and the BBB advises consumers to use caution. To decide which offer is best for you, the Connecticut Better Business Bureau suggests you do some research first.

Find out what the offer includes. Don’t assume that the term “PC” includes peripherals. It may only mean the hard drive. Components such as monitor, keyboard, mouse, modem, printers or speakers could cost extra.

What are the requirements to participate in the offer? Some offers require you to provide mounds of personal information about yourself. Ask the company about the use of your personal data and how it will be protected.

Ask for written documentation of the deal and its details. If you don’t receive such documentation, be wary.

If you are required to sign up with a particular Internet Service Provider, find out how many years of service you must purchase and at what cost.

Know what the total cost is and all restrictions or requirements.

Is the PC new or refurbished? A new computer might have some of the latest technology, but don’t assume that it does. On the other hand, a refurbished unit might have features that fit your needs just fine.

Inquire about service and support. Is there a toll-free number for tech support? Are you limited on how much support you’ll get? Is there a warranty on the PC? What are the terms and conditions? Can you call for local service, or take it to a local store, or must you return it to a manufacturer or seller for repairs or maintenance?

What if you want to change your Internet service while your agreement is in effect? Will you have to keep paying for the service even if you’re not using it? Will you be able to get a refund?