Committed To Service              

To the Editor:

Writing letters to the editor is not customary for me. But I would like to publicly thank Mr Jan Rudzinski, the owner of Universal Tile & Marble, for his service and commitment to the highest form of customer service.

I stopped by his showroom to purchase some cleanser for my granite countertops. He was out of stock on the item and informed me he would order it. When I stopped in two weeks later, he was baffled that it was not yet in stock. He took my information and made arrangements to have it sent to my house, no charge for delivery and no charge for the item. In my opinion, that was above and beyond his responsibility as a business owner. I commend him for excellent customer care.

Perhaps if more local, small business owners would go out of their way for customers, their businesses would flourish.

Kudos to you, Mr Rudzinski, and Happy Holiday!

Nancy Rinaldi

24 Georges Hill Road, Newtown     December 5, 2000