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Charter Cable Customers Getting Ready For Digital Conversion

Charter Communications customers in Newtown will receive more than 200 high definition (HD) channels, better picture quality, and significantly faster Internet speeds as Charter completes its move to a 100 percent all-digital network throughout 2014.

“By removing outdated analog signals, we regain bandwidth in our network, enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation,” said Charter President and CEO Tom Rutledge. “This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value, and we’ve invested more than $2 billion in our fiber-rich network to make that happen.”

Once the all digital upgrade is complete for all customers, Charter will double residential Internet speeds from 30 Mbps to 60 Mbps at no additional cost.

The all-digital upgrade for customers in the Fairfield County area is scheduled for September 9. As part of this upgrade process, customers must take action by acquiring Charter-issued digital set-top boxes for each of their televisions.

More than 90 percent of Charter customers in the Fairfield County area have adopted digital devices for at least one television in their home. With the use of set-top boxes, Charter customers will gain video on demand (VOD) access for every television in their home.

With more than 12,000 VOD options, including more than 3,000 in HD, Charter is setting a new standard for digital video entertainment.

Charter is making it easy for customers to receive one or more digital boxes at no cost for one, two, or five years, depending on the customer’s programming package and other qualifying factors.

Customers can obtain these digital boxes through direct shipment to their home by calling 888-438-2427 to request a self-installation kit, or pick up equipment at a nearby Charter store.

The local Charter store location at 9 Commerce Road will feature expanded hours September 2 through 19: Monday through Friday from from 9 am to 7 pm; and Saturdays, 9 am to 5 pm.

Charter will be communicating with customers about their scheduled upgrade date via direct mail, bill messages, outbound calls ,and messages that will appear on their television set prior to the cutover. Charter Community Vision, CTV-21, the community access channel will move from current channel location of 21 to new digital channel location of 192.

Customers may visit charter.com/digitalnow or call 888-GET-CHARTER (888-438-2427) for more information.

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Comments

ABISMAL CUSTOMER SERVICE

The celebration began today (08-23) shortly after 4:00 PM when internet vaporized and only the sounds of crickets could be heard from the 1-800 number (bzzzt - bzzzt - bzzzt)...BUSY SIGNAL

Around 9:00 PM when FINALLY the phone rang, the situation was greeted as some sort of surprise and shock that I should demand reimbursement for the outage.

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